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Levetec Shipping Policy
All Diamond tool orders over $800 will be shipped free to the lower 48 States using ground shipping.
This does not imply that LEVETEC will subsidize any faster method of delivery or put ground shipping charges towards faster methods of shipping if that form of shipment is selected by the customer. LEVETEC will use couriers such as UPS and FEDEX that guaranty delivery in a set period of time, not US Postal Services which make no guaranty of timely delivery.
DO NOT SIGN THE BILL OF LADING UNTIL YOU HAVE INSPECTED THE BOX OR CRATE
Examine the box as it is delivered. If there is any evidence of damage when it arrives note that on the bill of lading.
If there is obvious gross damage to the outside of the box or crate refuse the shipment. The product will then go back to the freight company’s terminal where they are entirely responsible.
Open and inspect your products carton or crate as soon as possible.
Note: unless the following procedures below are followed correctly and we are notified within ten (10) days, LEVETEC cannot accept any responsibility for the problems that may ensue.
IF LEVETEC SELECTED THE CARRIER
Because we have good relationships with the various carriers that we regularly use we are able to provide superior service when problems occur. If you report shipping damage within 10 days we will make arrangements with the freight company for inspection. If you have done what you are supposed to do, this should be the end of your problem except to assist in repacking the product and getting it on a truck for shipment back to LEVETEC.
IF THE CUSTOMER HAS SELECTED THE CARRIER:
Unfortunately, when we have a minimal relationship with a carrier we do not have the ability to control this difficult process. Damage claims must be collected by the consignee (that is you). The bill of lading is an acknowledgment by the transportation company of the receipt in good condition of the shipment covered by the invoice. Once the freight company has accepted the goods from the manufacturer the consignee must file a claim directly with the carrier for any damages occurring during shipment or final delivery. Because safe delivery of a shipment is the responsibility of the carrier, it is imperative that you inspect the shipment at the time of arrival before signing the freight bill. If you sign a clear delivery receipt (one signed without exceptions) and later find a shortage, or damage, you will be liable. LEVETEC accepts no responsibility for goods damaged in transit. Claims for loss or damage must not be deducted from our invoice, or payment held up awaiting adjustment of such claims.
1. Check packing list notations. The apparent shortage may have been marked as an intentional back ordered item
2. Re-inspect container and packing material, particularly for smaller parts.
3. Ascertain that an unauthorized person prior to complete unpacking and checking did not remove the item.
4. Notify us immediately of shortage in writing and by phone.
1. If material received does not correspond with your order, notify us immediately referencing order number and item(s).
2. Hold incorrect items until return shipping instructions are received.
DO NOT RETURN ANY DAMAGED OR INCORRECT ITEMS UNTIL SHIPPING INSTRUCTIONS ARE RECEIVED.
ALL CLAIMS MUST BE FILED WITHIN TEN (10) DAYS OF RECEIPT OF GOODS.
IF YOU HAVE ANY QUESTIONS ABOUT THE PROPER PROCEDURES CONTACT THE OFFICE MANAGER AT LEVETEC.
Prior to returning any possible defective products, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from LEVETEC. This will allow us to come to a solution if possible over the phone. LEVETEC does not accept returns after 14 days from purchase date. All returned items are subject to inspection to insure they have not been used or misused prior to processing a credit. Any item accepted for return after 14 days of reciept will result in a 25% restocking fee. All defective products should be returned to LEVETEC with shipping charges prepaid.
LEVETEC will not accept collect shipments. Repaired or replacement products will be returned to you when return shipping charges have been paid. Any waiving of these policies on a one time basis does not void the policies on all future returns.
Waiving of any of these policies on a one time basis does not void the policies on all future transactions.
Levetec for more information.
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